FAQ

How do I schedule a Meet n' Greet?

• Call Home Safe n' Happy Pet Services at 512-791-0154  anytime.  You can also contact us through our email
• We'll set a day and time to meet with you and your pet in your home.
• Make sure you have your dates set, and plans made for travel. This will insure you book the Pet Sitter for the number of days needed and helps us to schedule.

How far ahead should I schedule services?

It's important that you call Home Safe n' Happy as far in advance of your scheduled departure as possible. We also ask that all forms are filled out and returned to us before you leave. This will help to insure that your pet's needs are fully understood before you go and allows us to discuss any  important information we might have questions about.

What things do I need to make available to the sitter?

Please refer to our Pet Owner Check List.

When do I pay?

Once a time frame and number of visits has been established, you'll be given a quote for services. You can either pay by check, cash, or through our web site.

 

How will the Pet Sitter get the keys?

It is the Pet Owner's responsibility to have 2 extra keys made for the sitter. This is very important. In the event one key is lost for any reason, there will be a spare key available for the home as back up. They will only be returned if the owner requests, and after the owner notifies Home Safe n' Happy that they have returned. This is to make sure that your pets are never left alone  should you be detained.

Can I cancel and will I be billed?

Yes, you may cancel at any time. We do ask a $10.00 cancellation fee if any cancellations are made within the last 24 hours of the scheduled visit. However, We do understand that emergency's come up.

 

Please contact Home Safe n' Happy if you have any further questions.

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Will my Pet like the Pet Sitter?

Animals are just as picky about their friends are we are. That's one of the reasons why the initial meet n' greet is so important to not only the pet owner but especially the pet. Most Pet Sitters are very experienced with animals, and will allow your pet the emotional safety to make that friendship connection.

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It's the Lil' things:

Feel free to give us clear instructions for any tasks that you expected the Pet Sitter to perform. How often should the litter box be cleaned, and how? Where should the daily mail be placed? Do you expect the Sitter to take out the garbage? If the phone rings, should we answer it? Also, if the home has a burglar alarm system, make sure you show the Sitter how to operate it and what to do in the case of a false alarm. What plants are to be watered if any. Don't forget those little things.